Contact us
Email hello@bioshelf.co and a person replies within a few hours, EU daytime, Monday to Friday. In English or French.
To help us answer quickly, include your store's address (yourstore.myshopify.com) and what you see on your screen.
Common questions
Where does the logo on my page come from?
From your Shopify admin: Settings → Brand. If your store has no logo there, Bioshelf uses your theme's logo. A change shows on your page within a few minutes after you reopen Bioshelf.
Why is my page offline?
Your page is online only while your Bioshelf subscription is active, and a free trial counts. Without one (a declined charge, a cancelled subscription), visitors see "not found" and Bioshelf shows its subscribe screen when you open it. Your page and settings are kept: once you subscribe, the page comes back within seconds.
If your subscription is active, check that "Published" is on in your page settings in Bioshelf. While unpublished, your page shows "not found".
Do my Meta and TikTok pixels track every visitor?
No. Pixels only fire after a visitor accepts the cookie banner on your page. Visitors who decline aren't tracked by the pixels. With no pixel set, your page shows no banner. Bioshelf counts clicks on your page without cookies.
How do I stop the weekly email?
Turn off "Weekly email report" in Bioshelf, or click "Unsubscribe" at the bottom of any report email. The report goes to the store owner's email address every Monday morning.
What happens when I uninstall Bioshelf?
Your page goes offline, and Shopify cancels the subscription. 48 hours later, Shopify asks Bioshelf to delete your store's data, and Bioshelf deletes it: your page and its settings, the copy of your products, your pixel IDs, and your click and order statistics. If that request doesn't arrive, Bioshelf deletes the data on its own within about an hour.
Privacy
How we handle personal data is described in our privacy policy. Questions about your data go to hello@bioshelf.co.